Welcome to bloomdeliverly, operated through bloomdeliverly.com. By accessing or using our website, you agree to be bound by these Terms of Service. Please read these terms carefully before placing an order.
1. About Our Services
This website is operated by bloomdeliverly. Throughout the website, the terms “we,” “us,” and “our” refer to bloomdeliverly.
We provide local floral and botanical arrangement ordering and delivery services. Customers can browse available arrangements, place orders online, provide a local delivery address, and arrange for floral products to be delivered to the designated recipient within our available service areas.
Our operational address is:
Prol. Azabache 24, La Joya, 62735 La Joya, Mor.,
Our services are primarily intended for local and nearby deliveries within the areas available through our website.
2. Orders & One-Time Purchases
Customers may place orders through our website by selecting an available floral arrangement and completing the checkout process.
All purchases made through our website are one-time transactions for the specific products or arrangements selected by the customer.
We do not operate recurring billing, automatic subscriptions, membership renewals, or other recurring payment arrangements. Your payment method is charged only for the order submitted and accepted through the checkout process.
An order is considered accepted once payment has been successfully processed and the order has been confirmed by us.
3. Product Availability & Floral Variations
Floral products are natural and perishable goods. The availability, color, size, shape, and appearance of individual flowers may vary depending on seasonality, local supply, and other operational factors.
Images displayed on our website are intended to represent the general style and appearance of an arrangement and may not exactly match the final arrangement delivered.
If a particular flower or decorative element becomes unavailable, we may make a reasonable substitution with an item of comparable value while maintaining the overall style and intended value of the arrangement.
4. Pricing & Payment
Prices displayed on the website are the prices applicable to the products and services at the time of purchase.
We reserve the right to update product prices, delivery charges, product availability, or other listed information at any time. Any applicable price will be clearly presented during the checkout process before the order is submitted.
Customers are responsible for providing accurate and complete billing and contact information when placing an order.
Payment must be successfully completed before an order enters the preparation process.
5. Local Delivery & Fulfillment
Our service is based on local floral preparation and delivery.
After an order has been confirmed, the selected arrangement will generally be prepared locally and assigned for delivery within the applicable service area.
Preparation typically takes approximately 1 to 3 hours, although actual preparation time may vary depending on the selected arrangement, flower availability, order volume, and requested delivery period.
Same-day delivery may be available for eligible orders placed before the applicable daily cutoff time.
Delivery times are estimates and may be affected by traffic, weather, road conditions, recipient availability, access restrictions, and other local circumstances.
6. Delivery Address & Recipient Responsibilities
Customers are responsible for providing a complete and accurate delivery address and valid recipient contact information.
Customers should ensure that the recipient is reasonably available during the applicable delivery period.
If the recipient is unavailable, our delivery personnel may attempt to contact the recipient using the telephone number provided with the order. Depending on the circumstances, the arrangement may be left in a suitable location, delivered to an authorized person, or another delivery arrangement may be coordinated.
We are not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer.
7. Order Changes & Cancellations
Because floral arrangements are prepared specifically for individual orders and are perishable, customers should contact us as soon as possible if they wish to modify or cancel an order.
Requests received before preparation begins may be considered where operationally possible.
Once an arrangement has entered preparation, has been assigned for delivery, or has been dispatched, changes or cancellations may no longer be possible.
Any eligible cancellation or refund will be handled in accordance with our applicable Refund Policy.
8. Delivery Delays & Unforeseen Circumstances
We make reasonable efforts to prepare and deliver orders within the applicable delivery period. However, delivery may occasionally be delayed by circumstances outside our reasonable control.
These circumstances may include:
- Heavy traffic or road restrictions
- Severe weather
- Temporary access restrictions
- Unexpected local delivery conditions
- Recipient unavailability
- Incorrect or incomplete delivery information
- Other unforeseen operational circumstances
Where a significant issue affects delivery, we will make reasonable efforts to contact the customer or recipient and determine an appropriate solution.
9. Customer Use of the Website
Customers agree to use the website lawfully and provide accurate information when creating an order or submitting information through the website.
Customers must not use the website for fraudulent, unlawful, abusive, or unauthorized purposes or attempt to interfere with the normal operation or security of the website.
We reserve the right to refuse or cancel an order where we reasonably believe that the transaction involves inaccurate information, fraudulent activity, misuse of the website, or other circumstances that may affect the operation of our services.
10. Refunds & Customer Rights
Any eligible refund, return, cancellation, or other remedy will be handled in accordance with our Refund Policy and applicable consumer protection requirements.
Nothing in these Terms of Service is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable law.
11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Mexico, except where mandatory consumer protection laws provide otherwise.
Nothing in these Terms is intended to limit any rights or protections that customers may have under mandatory applicable consumer protection laws.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business operations, legal requirements, or website functionality.
The updated version will be made available on our website. Customers are encouraged to review the Terms of Service periodically.