Welcome to bloomdeliverly, operated under bloomdeliverly.com. This refund and cancellation policy governs the terms and timeframes applicable to order cancellations, return requests, and refunds for our floral and botanical arrangement services across Europe, and the United States.
1. Perishable Goods & Cancellation Timeframe
Due to the perishable nature of floral and botanical products, order cancellations must be requested within 2 hours of order placement and prior to the commencement of our preparation workflow. Once an arrangement has entered the preparation or dispatch stage, cancellations or modifications cannot be accommodated.
2. Refund Eligibility & Timeframes
Refund requests must be submitted in writing via email to urgent@bloomdeliverly.com within 48 hours of delivery, accompanied by photographic evidence if the floral arrangement arrived damaged or non-conforming.
- Eligible refund claims will be reviewed, and approved refunds will be processed within 5 to 7 business days.
- Funds will be returned exclusively to the original payment method utilized at the time of purchase.
3. Statutory Consumer Rights
For customers located within the European Union, statutory withdrawal exceptions apply to perishable goods under applicable consumer protection directives; therefore, standard 14-day cooling-off cancellation rights do not apply to fresh floral arrangements once prepared or dispatched. Transactions governed by Mexican and United States federal and state commercial standards similarly respect perishable goods exemptions.
4. Contact Information
For any inquiries regarding refunds, cancellations, or order issues, please contact our support team directly:
- Brand: bloomdeliverly
- Email: urgent@bloomdeliverly.com
- Telephone: +52 33 4178 2056
- Address: Av. Vallarta 3300, Col. Vallarta Norte, Guadalajara, Jalisco 44690, Mexico