Welcome to bloomdeliverly, operated through bloomdeliverly.com. This Fulfillment & Delivery Policy explains how we process, prepare, and deliver floral and botanical arrangements ordered through our website.
Our service is designed around local and same-day floral delivery. Orders are prepared locally and delivered directly to the recipient within the available delivery area.
1. Order Processing & Preparation
Once an order has been successfully placed and payment has been confirmed, our team will begin preparing the requested floral arrangement.
- Orders are generally reviewed and confirmed shortly after payment.
- Floral arrangements are prepared according to the details selected by the customer during checkout.
- Preparation typically takes approximately 1 to 3 hours, depending on the arrangement, order volume, and availability of flowers.
- For same-day orders, preparation and delivery are subject to the available delivery schedule and local operating capacity.
Because flowers and botanical arrangements are perishable products, arrangements are generally prepared as close as reasonably possible to the scheduled delivery time to help maintain their freshness.
2. Local & Same-Day Delivery
We provide local floral delivery within our available service areas.
- Same-day delivery may be available for orders placed before the applicable daily order cutoff time.
- Orders placed after the applicable cutoff may be scheduled for the next available delivery period.
- Typical local delivery is completed within the selected or assigned delivery window, subject to traffic, weather, recipient availability, and other local conditions.
- Delivery availability may vary depending on the recipient’s address and the distance from the applicable preparation location.
- Customers will receive order confirmation and, where applicable, delivery status information after the order has been accepted for fulfillment.
Delivery times are estimates rather than guaranteed arrival times unless a specific guaranteed delivery option is expressly offered at checkout.
3. Delivery Area
Our delivery service is intended for local and nearby addresses within the service areas displayed or accepted during checkout.
Before completing an order, customers are responsible for confirming that the recipient’s address falls within our available delivery area.
If an address is outside our service area or cannot reasonably be served, we may contact the customer to arrange an alternative delivery time, address, or other appropriate solution.
4. Delivery Address & Recipient Availability
Customers are responsible for providing complete and accurate delivery information, including:
- Recipient’s full name
- Complete delivery address
- Valid telephone number
- Any relevant building, apartment, access, or delivery instructions
The recipient should be reasonably available to accept the delivery during the selected or assigned delivery period.
If the recipient is unavailable, our delivery personnel may attempt to contact the recipient using the telephone number provided with the order. Depending on the circumstances, the flowers may be left in a suitable location, delivered to an authorized person, or another delivery arrangement may be coordinated.
Where delivery cannot be completed because of incorrect address information, lack of access, or the recipient’s unavailability, additional delivery arrangements may be subject to availability and applicable charges.
5. Changes & Cancellations
Because floral arrangements are prepared specifically for each order and are perishable, customers should contact us as soon as possible if they need to modify or cancel an order.
Requests received before preparation begins may be considered where operationally possible.
Once an arrangement has entered preparation, has been assigned for delivery, or has been dispatched, changes or cancellations may no longer be possible.
Any applicable refund or cancellation will be handled in accordance with our Refund Policy.
6. Delivery Conditions
Delivery times may be affected by circumstances outside our reasonable control, including:
- Heavy traffic or road restrictions
- Severe weather conditions
- Unexpected local delivery conditions
- Temporary access restrictions
- Incorrect or incomplete delivery information
- Recipient unavailability
- Unforeseen operational circumstances
Where a significant delivery issue occurs, we will make reasonable efforts to contact the customer or recipient and arrange an appropriate solution.
7. Perishable Floral Products
Flowers and botanical arrangements are perishable products and may naturally vary in color, shape, size, freshness, and appearance.
The actual arrangement may differ slightly from photographs shown on the website due to seasonal availability and the natural characteristics of flowers.
We may make reasonable substitutions with flowers or decorative elements of comparable value when a particular variety is temporarily unavailable, while maintaining the overall style and intended value of the arrangement.
8. Order Confirmation & Delivery Status
After an order is successfully submitted and payment is confirmed, customers may receive an order confirmation through the contact information provided at checkout.
Where delivery status information is available, customers may also receive updates regarding preparation or delivery progress.
If you have questions about the status of an order, please contact our customer service team using the contact information below.